The Winning Platform Owner Podcast

AI Discussion with Oliver Novak - part 1

Oliver Novak joins us to talk to servicenow platform owners on the topic of AI.  Why should we invest our time in learning it, how should we be thinking about AI for the platform and finally what things should we be actively doing in the space

Common Service Data Model (CSDM)

CSDM…maybe you’ve heard the term maybe you even know that it stands for Common Service Data Model but you’re still unclear about its value to you as a ServiceNow platform owner.  In this episode we’re going to be unpacking the CSDM – What is it? How does it work? Why is it important for your success as a platform owner?

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3 Key Aspects of Your Platform Operating Model

In this episode we unpack what I consider to be the 3 key elements to your platform operating model for the ServiceNow platform.

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Interview with enterprise architect Chris Munson

In this episode you’ll get to meet a stand out Enterprise Architect hear his perspectives on the ServiceNow platform.  Chris Munson was kind enough to agree to let me pick his brain when it comes to servicenow and he did not disappoint!

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Short -- An EA's perspective on future proofing the ServiceNow platform...

Chris Munson provides ServiceNow platform owners valuable advice on the value of staying "out of box".

Frameworks and Mental Models for the Platform Owner - Part 2

In this episode we're continuing to talk through some helpful mental models for the servicenow platform owner.  As always no rocket science here, just ideas that seem to work and that will hopefully work for you too.

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Frameworks and Mental Models for the Platform Owner

n this episode we to talk through some helpful mental models for the servicenow platform owner.  As always no rocket science here, just some ideas that seem to work pretty well and you may find valuable.

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Q&A Lightning Round – Good questions I hear and answer regularly

In this episode we’re just going to relax and do a little shop talk session where I’ll cover some great questions I get from platform owners and executive sponsors.

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