The Winning Platform Owner Podcast

Tips for working with a ServiceNow partner

In this episode we talk about how to work with a ServiceNow partner so that you can get the most out of that relationship.

Connect with Ben Pierce

Minimizing Management and Coordination Waste

In this episode we talk through a useful mental model for thinking about how to minimize the need for management and coordination across your ServiceNow operating model.

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What are you doing with GenAI and Now Assist?

In this episode we discuss a mental model for the ServiceNow platform owner when thinking about how, when and where to employ Now Assist.

Connect with me on LinkedIn. I would love to hear from you!

The power of process user training

Why do many organizations struggle to take advantage of all the power in the ServiceNow platform? Well there’s usually more than one reason, but I want to zero in on one thing I see pretty often and it has to do with training – but not just training in general its a few specific aspects of it and a key persona.

Connect with me on LinkedIn: www.linkedin.com/in/pierce141

 

Pay offs for solid ServiceNow governance

When you hear the term “governance” what jumps to mind?  Some people think of governance as a series of bureaucratic committees.  Some think about things slowing down.  Some think about the term governance being synonymous with red tape. Solid ServiceNow governance is anything but those things and there can be a big pay off for doing it right!

Organizational Change Management for the Platform Owner - Part 2

In our last episode we started our conversation with Viv Philips on the importance of OCM for the ServiceNow platform owner.  We talked about what OCM is and why its important. The question now is how do we do this well as platform owners? How do we incorporate OCM and do it with excellence?  Let's finish the conversation!

Organizational Change Management for the Platform Owner - Part 1

I recently had the privilege of sitting down with an incredibly skilled OCM practitioner to talk about what OCM is, why it matters and what we can do as platform owners to do OCM well. I have to tell you I was excited to record a show with Viv Philips, but I’m even more excited to share the content with you after recording our conversation.  This is part 1 of Organizational Change Management for the Platform Owner.

The fundamentals matter!

The fundamentals matter over time. When done well they enable success and when done poorly or ignored all together – well they just may sink the ship!