The Winning Platform Owner Podcast

Preparing for your ServiceNow implementation

This episode is all about helping new platform owners who are just getting ready to implement.

I’m building a ServiceNow team! Where do I start?

In this episode, we’re going to be answering a question that is probably the most common one I get personally from organizations that are just starting out on the ServiceNow platform. Its not a dumb question at all in fact its a very smart question for a new platform owner to be asking.

Helping a Struggling ServiceNow Team

Having an awesome ServiceNow team is a huge advantage, but not everyone is blessed with having or being on a good team.  If you’re the servicenow platform owner then its very likely the team is your responsibility.  If your team is struggling its up to you to get in there and help get the team back on track and on its way to being a great team.

Common issues and one solution

All ServiceNow platform owners will typically face some common issues. The good news is that even though you will face these common issues you don’t have to get stuck on them, there is a solution.

The Buddy System

In this episode, we’re going to be talking through something so simple that it may have slipped right past you as something you could be doing to be a more successful platform owner -- the buddy system!

The ServiceNow Platform Architect Role

What is a servicenow platform architect? What do they do? Why do you need one and what if you don’t have one?  In this episode we're talking about the servicenow platform architect role.

What is CSDM and why should I care about it?

What is this CSDM thing on the ServiceNow platform and should it be important to you as a platform owner? In this episode we’re answering these questions and talking about how you can use the CSDM as a platform owner to ensure you’re able to deliver as much value as possible for your users and stakeholders.

1 Door In, 1 Door Out

In this episode we take a look at a very simple but very important approach to managing demand on the ServiceNow platform and to delivering consistently on that demand.